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Gateway metric services goes off
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When writing referring to the Gateway metric services, we are making reference to the a customer facing services service in charges of providing users with insight on their gateways. Our sever monitoring still have the updated data. |
TTI gateway traffic monitoring and metrics is not officially released and suffer from several bugs and the most famous one is “Randomly losing connection to the routing services” . This bug can impact any gateways but in most cases will impact all of your gateways.
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This causes a problem where the gateway appears to be offline on the console and the gateway traffic is never shown. However please note that the routing services may be working normal. In the next step, we will check how to detect this.
It impact all gateways regardless of packet-forwarder and brand.
How to detect it
Since this service only affects the status on the console ('display'), it can easily be misinterpreted with a routing or gateway incident.
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