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For a gateway to appear offline on the TTI console, there are might be several reasons:
Network errors, such as unstable wifiWiFi, sim SIM card running out of data, firewall changes.
Wrong configuration
TTI metrics service went off.
In this article we are going to explain reason number 3.
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Failure on this service does not impact the message routing. Your device uplinks and downlinks will still go through.
This is only cause causes a “display” problem where the gateway appear appears to be offline on the console and the gateway traffic is never shown. However please note that the routing services may be working normal. In the next step, we will check how to detect this.
How to detect it
Since this service only affect the information display affects the status on the console ('display'), it can easily be confounded misinterpreted with a routing or gateway incident.
To make sure your hardware deployment is safe and working, go to a device traffic page that you know is in range of the a gateway(s). Once you see an uplink appear in the traffic page, you can expend expand on it and look at the gateway metadata. If your gateway(s) show(s) up, then that’s that is the bug otherwise . Otherwise, if you dont see it, then your gateway have has a problem. In the event no uplinks are being showed then they should then it is there might be another problem (see the start of the article).
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