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We are working on a solution to fix this bug on our current stack that should be deployed in the coming weeks. |
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Network errors, such as unstable WiFi, SIM card running out of data, firewall changes.
Wrong configuration
TTI metrics service went off
In this article, we are going to explain the reason number 3.
Gateway metric services
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go off
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When referring to the Gateway metric services, we are making reference to a customer-facing service in charges of providing users with insight on their gateways. Our sever server monitoring still have the has updated data. |
TTI gateway traffic monitoring and metrics is are not officially released and suffer from several bugs and the most famous one is “Randomly losing connection to the routing services” . This bug can impact any gateways but in most cases will impact all of your gateways.
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This causes a problem where the gateway appears to be offline on the console and the gateway traffic is never shown. However please note that the routing services may be working normalnormally. In the next step, we will check how to detect this.
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To make sure your hardware deployment is safe and working, go to a device traffic page that you know is in range of a gateway(s). Once you see an uplink appear in the traffic page, you can expand on it and look at the gateway metadata. If your gateway(s) show(s) up, then that is the bug. Otherwise, if you dont don't see it, then your gateway has a problem. In the event If no uplinks are being showed shown at all, then there might be another problem (see the start of the article).
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In case you identified this bug you can contact the support team so they can restore the metric service. The operation only take takes a few minutes.
Customer on with a support plan can contact the support directly but make sure to indicated include all the necessary information (EUIs, timeline, etc…).