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More information on the test process
Physical tests
If When the previous tests are completed, the new feature can be merged to the future upcoming deployment branch. When a new release is scheduled, all new features are first deployed The release cycle starts with deploying The Things Stack, including its newly merged features to the staging environment. Only when staging environment passes all physical tests, a release is planned on for the production environment.
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24 hours a day, at least one support engineers is dedicated to monitor The Things Industries’ network operations and to take direct actions when receiving incident alerts are received from Opsgenie. When an incident is reported, our engineers triage the alerts, and in case of a global incident affecting service availability (per regional cluster), they add a report to The Things Industries status page and customers are notified using their defined communication method (email by default, optionally also through text) to notify customers.