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What should I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/"}}]},{"type":"text","text":" section contains information to help you work with gateways in The Things Stack. You’ll find guides for connecting gateways using LoRa Basics™ Station or the Semtech UDP Packet Forwarder , and instructions for connecting many popular LoRaWAN gateways. "}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":152},"localId":"bd109558-dc13-4c57-85d5-7162c8fef9c0"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Adding The Things Indoor Gateway (TTIG) to TTS","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference guides you to connect The Things Indoor Gateway to The Things Stack."}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Indoor Gateway is an 8 Channel LoRaWAN gateway, whose technical specifications can be found in "},{"type":"text","text":"the official documentation","marks":[{"type":"link","attrs":{"href":"https://www.thethingsnetwork.org/docs/gateways/thethingsindoor/"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/gateways/thethingsindoorgateway/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/thethingsindoorgateway/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where have you purchased The Things Indoor Gateway? "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model and Frequency of operation"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Current LED status of the TTIG"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Image of the gateway label (on the backside)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway shows an “Other cluster” status. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"If a gateway appears in the Console with the status of “Other cluster”, it means that this gateway has been setup with a "},{"type":"text","text":"Gateway Server address","marks":[{"type":"code"}]},{"type":"text","text":" that the Console determines as not belonging to the current deployment. Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-shows-an-other-cluster-status-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Console URL of the Gateway Overview page"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack User ID"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway won't connect. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the following troubleshooting section: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-wont-connect-what-do-i-do","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-wont-connect-what-do-i-do"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Packet forwarder logs of my gateway show some downlink errors. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":157},"localId":"8d810cee-12e7-40b2-a03c-c24605f928e6"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Gateway Live Data section of Console shows downlink errors. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":159},"localId":"c4d2501f-23f1-4d6d-b179-ddf9352f5e5d"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m noticing errors such as ","marks":[{"type":"strong"}]},{"type":"text","text":"TOO_LATE","marks":[{"type":"code"}]},{"type":"text","text":", ","marks":[{"type":"strong"}]},{"type":"text","text":"TOO_EARLY","marks":[{"type":"code"}]},{"type":"text","text":", ","marks":[{"type":"strong"}]},{"type":"text","text":"COLLISION_PACKET","marks":[{"type":"code"}]},{"type":"text","text":",","marks":[{"type":"strong"}]},{"type":"text","text":"TX_POWER","marks":[{"type":"code"}]},{"type":"text","text":",..etc., in UDP gateway’s packet forwarder logs. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting section "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-noticing-some-errors-in-my-udp-gateways-packet-forwarder-logs-what-do-they-represent"}}]},{"type":"text","text":" "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m noticing “radio is not emitting frame - abandoning TX, trying alternative” error in the LoRa Basics Station gateway’s packet forwarder logs. What is causing this?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-noticing-radio-is-not-emitting-frame---abandoning-tx-trying-alternative-error-in-the-lora-basics-station-gateways-packet-forwarder-logs-what-is-causing-this"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact the Gateway Manufacturer with reporting the Packet Forwarder Logs."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m seeing “no DC in band” error in the LoRa Basics Station gateway’s packet forwarder logs. What is causing this?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-seeing-no-dc-in-band-error-in-the-lora-basics-station-gateways-packet-forwarder-logs-what-is-causing-this"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact the Gateway Manufacturer with reporting the Packet Forwarder Logs."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When I schedule a downlink, I see the ","marks":[{"type":"strong"}]},{"type":"text","text":"gs.down.tx.fail","marks":[{"type":"code"}]},{"type":"text","text":" event in the Live data tab and the downlink message fails to be transmitted. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#when-i-schedule-a-downlink-i-see-the-gsdowntxfail-event-in-the-live-data-tab-and-the-downlink-message-fails-to-be-transmitted-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I do not see the downlink being scheduled by the Network Server. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-do-not-see-the-downlink-being-scheduled-by-the-network-server-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Connectivity issues with UDP Packet Forwarder based gateway","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":166},"localId":"7bfb3acd-77a8-48be-aa6b-6ad241d4b766"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is shown as connected in the console but I don’t see any events (including the gateway connection stats). What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-shown-as-connected-in-the-console-but-i-dont-see-any-events-including-the-gateway-connection-stats-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model, Packet forwarder in use, & Backhaul in use"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet-Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is offline, but still shows as connected in the console. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-offline-but-still-shows-as-connected-in-the-console-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model & Packet forwarder in use"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway current location"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is shown as disconnected after recreating with the same Gateway EUI. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the following troubleshooting section "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-shown-as-disconnected-after-recreating-with-the-same-gateway-eui-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model & Packet forwarder in use"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I need help in registering my gateway to The Things Stack. What should I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/adding-gateways/"}}]},{"type":"text","text":" section contains instructions for registering/adding Gateways in The Things Stack."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":171},"localId":"f060d463-0b7c-4e84-9660-a0763ebd18d7"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I get a “ID Already Taken” Error When Adding a Gateway. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-get-a-id-already-taken-error-when-adding-a-gateway"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Console URL"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I get a “Gateway with EUI is Already Registered” Error When Adding a Gateway. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-get-a-gateway-with-eui-is-already-registered-error-when-adding-a-gateway"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway location details are not shown in The Things Stack Console. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":175},"localId":"35d0ad4b-bf73-4d7c-96ed-11162bacc001"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Why do my gateway’s GPS location details are not shown in The Things Stack Console?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#why-do-my-gateways-gps-location-details-not-show-in-the-things-stack-console"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Protocol used in the Gateway"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where do you see the location details, i.e., Live data or Location Map in the Console?"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I set the gateway location manually in The Things Stack Console, why can’t I see it in the gateway connection statistics?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-set-the-gateway-location-manually-in-the-things-stack-console-why-can-i-not-see-it-in-the-gateway-connection-statistics"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Protocol used in the Gateway"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of the Location Map from The Things Stack Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"cURL command used"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When the backhaul connection on the main interface goes down, my gateway gets disconnected and it does not reconnect through the backup interface. What do I do? ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please try restarting your gateway’s packet forwarder. "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend contacting the gateway manufacturer about the issue."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway backhaul (cellular, Ethernet, or WiFi) consumes a lot of data. How do I optimize it?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateway data consumption is influenced by various factors such as:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"LoRaWAN traffic from all the devices in its vicinity - more the devices/traffic, more the volume."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Based on the protocol in use and its functionality, the data consumption might vary. For example, a gateway might be sending a status update every N seconds, polling the network server for downstream messages (look for Pull_Data and Pull_Ack in the pf logs). You can check the factors that consume data according to the protocol used in the gateways."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"UDP: "},{"type":"text","text":"PROTOCOL.TXT","marks":[{"type":"link","attrs":{"href":"https://github.com/Lora-net/packet_forwarder/blob/master/PROTOCOL.TXT"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Basics Station: "},{"type":"text","text":"Welcome! — Basic Station 2.0.5 June 2020 documentation","marks":[{"type":"link","attrs":{"href":"https://doc.sm.tc/station/"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If there is a gateway management system running on the gateway, this might use some data volume."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Any other applications or integrations configured in the gateway consume data too. Check if you have any additional features enabled and optimize accordingly. Example; "},{"type":"text","text":"Automatic Data Recovery, MQTT Bridge,...etc","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Firmware upgrades, if any."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact Gateway manufacturer to gather insights on the data consumption, and how it can be optimised further."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Gateways","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"Troubleshooting Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/"}}]},{"type":"text","text":" section for common issues and frequently asked questions you may have regarding gateways."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":182},"localId":"055e5d2f-a1b5-40a6-a667-857ed007d9a5"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to add a Device to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Devices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/"}}]},{"type":"text","text":" section contains information to help you work with end devices in The Things Stack. You’ll find guides for adding devices, configuring MAC settings, best practices for designing devices, and much more."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of any errors you are facing."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I receive an error when registering an end device. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the some common errors and solutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-receive-an-error-when-registering-an-end-device"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"AppEUI & DevEUI of the device"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link to the application where the device is being added."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors you are facing"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My device won't join. What could be causing the issue?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":186},"localId":"bf6a7e46-eee0-4746-bf3d-140330243d81"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see no Join Requests from my device in The Things Stack. ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check and verify the following."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you are seeing Join Requests(Uplinks) in the Gateway live data of The Things Stack Console. If not, cross-check the below aspects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ensure that your device is active and transmitting Join Requests. If the device is not activated, make sure to activate the device to initiate Join Requests."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the network coverage of the device. Ensure the device is in proximity to a gateway connected to The Things Stack V3."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link to the application where the device is being added."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of any errors you are facing."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see an error message in the Device Live Data section.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the common errors and their resolutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#my-device-will-not-join-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My device got stuck in a continuous join loop.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#my-device-is-stuck-in-a-continuous-join-loop-what-can-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My devices are facing Uplink Issues. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When an uplink is received at The Things Stack, different events are generated by its components. These events can be observed in "},{"type":"text","text":"Gateway Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" and "},{"type":"text","text":"Device Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" of Console. "}]},{"type":"paragraph","content":[{"type":"text","text":"For example, when an uplink is received at the stack from a physical gateway:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"gs.up.receive","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"gs.up.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Gateway Server has received the uplink and forwarded it to the Network Server component."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Next, "},{"type":"text","text":"Device Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"ns.up.data.receive","marks":[{"type":"code"}]},{"type":"text","text":","},{"type":"text","text":"ns.up.data.process","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"ns.up.data.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Network Server has received, processed and forwarded the uplink to Application Server."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Then, Application Server receives the uplink ("},{"type":"text","text":"as.up.data.receive","marks":[{"type":"code"}]},{"type":"text","text":") and forward it to the Application Server integration ("},{"type":"text","text":"as.up.data.forward","marks":[{"type":"code"}]},{"type":"text","text":")."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For more information on different events in TTS, please refer "},{"type":"text","text":"Events API","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/reference/api/events/"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Apart from the expected event flow discussed above, the Live Data section also indicates any errors to debug and pinpoint the issues."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":191},"localId":"8e080996-8a9d-4c20-aa59-f1bd039ef18a"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I do not see any uplinks from my device in the Gateway Live data. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-do-not-see-any-uplinks-from-my-device-in-the-gateway-live-data"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I no longer receive uplinks from my Device on The Things Stack. What do I do?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check The Things Industries Status page for any ongoing maintenance or incidents reported. You can subscribe to our status page for updates and the current status of The Things industries services. Link: "},{"type":"text","text":"https://status.thethings.industries/","marks":[{"type":"link","attrs":{"href":"https://status.thethings.industries/"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if the device is transmitting or got drained/went OFF."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you have an active gateway in the device vicinity forwarding the traffic. Gateway breakdown could also result in this sudden behavior."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & Device specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Debug Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"The Things Stack intermittently receives uplinks from my device, but with the FCnt gap. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#the-things-stack-intermittently-receives-uplinks-from-my-device-but-with-the-fcnt-gap"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of the Device configurations in TTS Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I can see uplinks in gateway Live data section, but I don't see them in device Live data. Why is this happening?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the possible causes and solutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-can-see-some-received-uplinks-in-gateway-live-data-events-but-i-do-not-see-them-in-device-events"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of Device configurations in TTS Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My devices are facing Downlink Issues. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When a downlink is scheduled from an Application, different events are generated by The Things Stack components. These events can be observed in the "},{"type":"text","text":"Gateway Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section and "},{"type":"text","text":"Device Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section of Console."}]},{"type":"paragraph","content":[{"type":"text","text":"For example, when a downlink is scheduled from an Application:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section shows "},{"type":"text","text":"as.down.data.receive","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"as.down.data.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that the Application Server has scheduled a downlink and forwarded it to the Network Server."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Next, the Network Server displays "},{"type":"text","text":"ns.down.data.schedule.attempt","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"ns.down.data.schedule.success","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Network Server schedules the downlink successfully to the Gateway Server. If downlink scheduling fails, the "},{"type":"text","text":"ns.down.data.schedule.fail","marks":[{"type":"code"}]},{"type":"text","text":" event is seen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Then, "},{"type":"text","text":"Gateway Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"gs.down.send","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"gs.down.tx.success","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that the Gateway Server successfully scheduled the downlink to the physical gateway. If scheduling fails, the "},{"type":"text","text":"gs.down.tx.fail","marks":[{"type":"code"}]},{"type":"text","text":" event is seen."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For more information, refer "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#how-to-infer-a-downlink-flow-in-the-things-stack"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Apart from the expected event flow discussed above, the Live Data section also indicates any errors to debug and pinpoint the issues."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":197},"localId":"139a0c97-1fc2-44c1-a7fa-c3adc44e291a"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see the “ns.down.data.schedule.fail” event in the Live data tab and the downlink message fails to be transmitted. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#when-i-schedule-a-downlink-i-see-the-nsdowndataschedulefail-event-in-the-live-data-tab-and-the-downlink-message-fails-to-be-transmitted"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"No downlinks are reaching my device. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#no-downlinks-are-reaching-my-device-what-do-i-do"}}]},{"type":"text","text":". "}]},{"type":"paragraph","content":[{"type":"text","text":"For help with troubleshooting at the gateway level, please see the "},{"type":"text","text":"troubleshooting tips","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#no-downlinks-are-reaching-my-udp-gateway-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to schedule downlinks from The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Downlink Queue Operations","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/downlink-queue-ops/"}}]},{"type":"text","text":" contains information to help you work with the downlinks for your end devices in The Things Stack."}]},{"type":"paragraph","content":[{"type":"text","text":"If you are looking for Class Specific downlink operations, you can refer to the specific documentations below"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Class B","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/class-b/#class-b-message-settings"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Class C","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/class-c/#class-c-message-settings"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Multicast","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/multicast/"}}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Scheduling a downlink from The Things Stack Console is disabled with a warning ","marks":[{"type":"strong"}]},{"type":"text","text":"Simulation is disabled for devices that skip payload crypto","marks":[{"type":"code"}]},{"type":"text","text":". What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When using the "},{"type":"text","text":"AWS IoT integration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/"}}]},{"type":"text","text":" with the "},{"type":"text","text":"End to End Encryption","marks":[{"type":"strong"}]},{"type":"text","text":" option enabled, scheduling downlink messages from The Things Stack Console is restricted by default. More troubleshooting information is available "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#scheduling-a-downlink-from-the-things-stack-console-is-disabled-with-a-warning-simulation-is-disabled-for-devices-that-skip-paload-crypto"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of errors/warnings returned when scheduling the downlinks."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of Device general settings in TTS Console & AWS IoT Configuration in AWS Console (if you are using AWS IoT Integration)."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I notice a delay in scheduling Class C downlinks. What can I do to fix it?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Some common causes for the delay in scheduling downlinks for Class C devices are listed in the troubleshooting guide "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-notice-a-delay-in-scheduling-class-c-downlinks-what-can-i-do-to-fix-it"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How can I configure the MAC Settings for my devices?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"MAC Settings","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/mac-settings"}}]},{"type":"text","text":" provides guidelines for configuring MAC settings for end devices from the CLI in The Things Stack."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of errors/warnings"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Best Practices","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"LoRaWAN devices should always comply to the "},{"type":"text","text":"LoRaWAN specification","marks":[{"type":"link","attrs":{"href":"https://www.lora-alliance.org/lorawan-for-developers"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"best practices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/best-practices/"}}]},{"type":"text","text":" are to optimize individual devices (especially for power) and the network as a whole (to reliably and efficiently serve more devices with the same number of gateways)."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Devices","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"Troubleshooting Devices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/"}}]},{"type":"text","text":" section for common issues and frequently asked questions you may have regarding devices."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Applications and Integrations","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Applications and Integrations","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/"}}]},{"type":"text","text":" section contains information to add applications, configure many popular cloud integration platforms, work with the built-in Webhooks and MQTT servers, and much more."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":207},"localId":"dc4d2fdb-49ab-46eb-90bf-6c59abac925f"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":209},"localId":"f5a6b1d0-71be-4bd9-bba9-1535f1b6a3ae"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Integration in use"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS IoT","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack integrates directly with AWS IoT via a default integration that you deploy in your AWS account via CloudFormation. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":212},"localId":"d385be6f-1206-4ebd-89b4-cdd347d43abc"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Unable to set up AWS IoT integration. What do I do?","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the "},{"type":"text","text":"parameters","marks":[{"type":"strong"}]},{"type":"text","text":" mentioned in the CloudFormation template while deploying"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the Rights provided to the application"},{"type":"text","text":" API key","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the CloudFormation stack parameters."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Relevant logs of the lambda function (e.g. uplink handling). Ref:"},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Not receiving data to the AWS IoT from The Things Stack. What do I do?","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross-check if you are receiving the data to The Things Stack. If not, check if your devices are active and an active gateway receiving the data from your devices in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you are using the latest version of the AWS IoT template. If not, please update to the latest version. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/update/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/update/"}},{"type":"underline"}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the CloudFormation stack parameters."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Relevant logs of the lambda function (e.g. uplink handling). Ref:"},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Azure IoT Hub","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below will helps you setup the "},{"type":"text","text":"Azure IoT Hub","marks":[{"type":"link","attrs":{"href":"https://azure.microsoft.com/en-us/services/iot-hub/"}}]},{"type":"text","text":" integration. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Unable to receive data to Azure IoT Hub. What do I do?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Are you observing any error logs in The Things Stack Console similar to "},{"type":"text","text":"Fail to process upstream message","marks":[{"type":"code"}]},{"type":"text","text":" events? If yes, "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the parameters mentioned in the configuration section "},{"type":"text","text":"Azure IoTHub hostname","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"Azure IoTHub access Key","marks":[{"type":"code"}]},{"type":"text","text":". "}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Note:","marks":[{"type":"strong"}]},{"type":"text","text":" You can get "},{"type":"text","text":"Azure IoTHub hostname","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"Azure IoTHub access Key","marks":[{"type":"code"}]},{"type":"text","text":" values from the "},{"type":"text","text":"output","marks":[{"type":"code"}]},{"type":"text","text":" parameters after completion of deploying the template."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the parameters mentioned for deploying the template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Twin reported properties in IoT devices. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/device-twin/#reported-properties","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/device-twin/#reported-properties"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Webhooks","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Webhooks feature allows The Things Stack to send application related messages to specific HTTP(S) endpoints."}]},{"type":"paragraph","content":[{"type":"text","text":"Refer the "},{"type":"text","text":"Webhooks guide","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/webhooks/"}}]},{"type":"text","text":" on how to setup an integration."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see ","marks":[{"type":"strong"}]},{"type":"text","text":"as.webhook.fail","marks":[{"type":"code"}]},{"type":"text","text":" events in the Live data view. What does it mean?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When sending an uplink via Webhooks fails, The Things Stack generates a failure event "},{"type":"text","text":"as.webhook.fail","marks":[{"type":"code"}]},{"type":"text","text":". You can find out about the failure cause by observing the event details. The Things Stack will return the request body up to 1KB. More troubleshooting information is available"},{"type":"text","text":" here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/webhooks/troubleshooting/#i-see-aswebhookfail-events-in-the-live-data-view-what-does-this-mean"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack Console URL"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Using The Things Stack API","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack exposes HTTP and gRPC APIs which you can interact directly with. The below guide contains information about using the HTTP API, and examples. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/api/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/api/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can refer to the below reference on the best practices to use APIs and some HTTP Query examples. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/api/#best-practices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/api/#best-practices"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you are having trouble with the HTTP API, you can always inspect requests in the Console using your "},{"type":"text","text":"browser’s inspector","marks":[{"type":"strong"}]},{"type":"text","text":". All of the data displayed in the Console is pulled using HTTP API requests, and this should give you some insight in to how they are formed"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors and error log messages observed while calling API"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"API call snippet/cURL request"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":219},"localId":"0b0bc379-26fa-4f2b-ac37-0c6e7e7dc820"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Organization Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To make it easier to manage groups of users, it is possible to create organizations with specific rights which apply to all users who are collaborators. To use organizations, users must be added as collaborators of the organization, and the organization must be added as a collaborator of an entity."}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing organizations. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/org/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/org/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Organization ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Rights Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing rights: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/rights/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/rights/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"User Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing users.: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/user/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/user/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Invalid Credentials / Incorrect Password or User ID ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#invalid-credentials--incorrect-password-or-user-id"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"User Not Found ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips here. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#user-not-found","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#user-not-found"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Entity Already Exists","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/console/troubleshooting/#entity-already-exists"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Entity ID (i.e., Gateway ID, Device ID, Application ID,…,etc.)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":227},"localId":"1e58490b-cd25-4eec-8333-fea2ff7be013"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS ECS getting started guide","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack can be deployed to AWS as a set of highly available services on AWS ECS using AWS CloudFormation."}]},{"type":"paragraph","content":[{"type":"text","text":"The below guide gives an overview of the architecture and shows how to deploy your own highly available The Things Stack cluster. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updating The Things Stack on AWS ECS.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below describes the steps for updating The Things Stack on AWS ECS. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/updating/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/updating/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"CloudFormation Template Parameters of the relevant component. Mention any recent changes applied."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]},{"type":"text","text":"."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS Marketplace AMI getting started guide","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack is available as an AWS CloudFormation stack that can be purchased at the AWS Marketplace via the "},{"type":"text","text":"AWS Marketplace listing","marks":[{"type":"link","attrs":{"href":"https://aws.amazon.com/marketplace/pp/B081HZKDJ4?qid=1593444260869&sr=0-1&ref_=srh_res_product_title"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updating AWS AMI Deployment","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below contains information to update The Things Stack deployment on AWS Marketplace: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/updating/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/updating/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting AWS AMI Deployment","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference contains information to troubleshoot The Things Stack deployment: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/troubleshooting/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"CloudFormation Template Parameters. Mention any recent changes applied."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]},{"type":"text","text":"."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":231},"localId":"40491019-a587-49fd-bb9c-2390320707c6"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"The Things Stack Enterprise (Docker)","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The reference below is a guide for installing The Things Stack Enterprise on your own hardware, to run your own private LoRaWAN network server. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/installation/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/installation/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Upgrading The Things Stack","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below contains instructions for upgrading The Things Stack Enterprise or Open Source deployment. You can compare the steps from the below guide and continue. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/upgrading/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/upgrading/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Installation","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference contains help for common issues you may encounter while installing The Things Stack. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/installation/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/installation/troubleshooting/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Renewal of The Things Stack Enterprise License Key","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"If your license is expiring soon, please contact us at least a week ahead and provide the below information for us to generate a new license key."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Expiry date of the current license issued"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Required minimum version of The Things Stack (The minimum version at which TTS works, e.g. 3.10.0)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Current version of your The Things Stack deployment."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Address Prefixes"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Domain Address"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Multi-Tenancy/Single Tenant"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Maximum number of Devices"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Maximum number of Gateways"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Packet Broker","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Packet Broker","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/"}}]},{"type":"text","text":" can be used to exchange traffic with other LoRaWAN networks to share coverage and improve the overall network performance."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":237},"localId":"30ddcbff-4d0a-4018-9e9c-843a1b74c62b"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to configure my The Things Stack Cloud gateways to forward community device data?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Configuration guide","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/"}}]},{"type":"text","text":" allows you how to configure Packet Broker. You can manage your registration, list other networks, configure routing policies with other networks, and see which networks are forwarding traffic to your network."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker configuration page screenshots from The Things Stack Console."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I'm unable to get data routed from the Packet Broker. Why?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check if the device and gateway are in the same clusters of The Things Stack Cloud and The Things Stack Community Edition."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the routing policies from the "},{"type":"text","text":"Forwarder Network ","marks":[{"type":"strong"}]},{"type":"text","text":"to your "},{"type":"text","text":"Home Network","marks":[{"type":"strong"}]},{"type":"text","text":". If you are seeing any missing routing policies, configure them by following the below reference."},{"type":"hardBreak"},{"type":"text","text":"Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#configure-network-specific-routing-policy","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#configure-network-specific-routing-policy"}},{"type":"underline"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check for any errors in the packet broker agent logs that are causing the issue."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check Packet Broker Status page for any ongoing maintenance or incidents reported. You can subscribe to our status page for updates and the current status of The Things industries services. Link: "},{"type":"text","text":"https://status.packetbroker.net/","marks":[{"type":"link","attrs":{"href":"https://status.packetbroker.net/"}},{"type":"underline"}]},{"type":"text","text":" "}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Since when you are observing the issue."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device and gateway events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Physical Gateway Packet Forwarder logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Logs (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"We have a NetID. How can we connect and configure our The Things Stack enterprise deployment (self-hosted) to Packet Broker?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":241},"localId":"4812ff8d-beee-4e9e-9264-af30f789d374"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I already have a Packet Broker API Key for my Network. How can I connect my The Things Stack deployment to Packet Broker?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please follow the below reference to connect your deployment to the Packet Broker. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/connect/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/connect/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My The Things Stack deployment has connected to the Packet Broker. How can I configure the routing policies to other networks?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please follow the below reference to configure routing policies with other networks. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker configuration page screenshots from The Things Stack Console."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":245},"localId":"08ccb14b-52c3-47b0-b915-21af1ef21b8c"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"What are the Major Changes In The Things Stack? How do I know?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Major Changes In The Things Stack","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/major-changes/"}}]},{"type":"text","text":" guide will give you a breakdown of differences between V2 and The Things Stack, along with some guidelines to make the migration process easier to manage."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate my gateways to The Things Stack from V2?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating the gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/gateway-migration/"}}]},{"type":"text","text":" from V2 to V3 is straightforward. It is a simple two-step process, i.e., similar to adding a gateway to the network."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Register the gateways on The Things Stack Cloud V3"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configure your physical gateway (update gateway server address) to point to the TTS V3 server."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"Migrating Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/gateway-migration/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the physical gateway configuration settings"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the Gateway Overview page and Live data page from the Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway model and firmware version"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate my end devices from V2 to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating End Devices from V2 ","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/migrating-from-v2/"}}]},{"type":"text","text":"guide addresses the process of migrating end devices from V2 to The Things Stack."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where do you want to migrate, i.e., The Things Network V2 or The Things Industries V2?"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate end devices from ChirpStack to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating End Devices from ChirpStack","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/migrate-from-chirpstack/"}}]},{"type":"text","text":" guides on how to migrate end devices from ChirpStack to The Things Stack using "},{"type":"text","text":"ttn-lw-migrate","marks":[{"type":"code"}]},{"type":"text","text":" "},{"type":"text","text":"migration tool","marks":[{"type":"link","attrs":{"href":"https://github.com/TheThingsNetwork/lorawan-stack-migrate"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"ttn-lw-migrate","marks":[{"type":"code"}]},{"type":"text","text":" tool version"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":251},"localId":"4a8d1673-09c1-4118-9671-f6e07bb2058e"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Installing the CLI","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"There are two versions of The Things Stack CLI: "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":"and "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":". For most users, "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" is sufficient, as it supports all commands to manage The Things Stack. "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" has additional commands for tenant management (for Enterprise users), but is otherwise identical."}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend that Cloud, Community Edition, and Open Source users install "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":", and Enterprise users install "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" by following the below guide. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/cli/installing-cli/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/cli/installing-cli/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":" "},{"type":"text","text":".ttn-lw-cli.yml","marks":[{"type":"code"}]},{"type":"text","text":" file."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Terminal output of the installation steps"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Login with the CLI","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The CLI needs to be logged on in order to create gateways, applications, devices and API keys. 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"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screen record of the errors."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Browser Console logs. For example, if you are using chrome, to collect console logs, refer "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://support.google.com/docs/thread/1873663?hl=en"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see different errors/warnings in The Things Stack Console Live data page? 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What should I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/"}}]},{"type":"text","text":" section contains information to help you work with gateways in The Things Stack. You’ll find guides for connecting gateways using LoRa Basics™ Station or the Semtech UDP Packet Forwarder , and instructions for connecting many popular LoRaWAN gateways. "}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":152},"localId":"bd109558-dc13-4c57-85d5-7162c8fef9c0"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Adding The Things Indoor Gateway (TTIG) to TTS","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference guides you to connect The Things Indoor Gateway to The Things Stack."}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Indoor Gateway is an 8 Channel LoRaWAN gateway, whose technical specifications can be found in "},{"type":"text","text":"the official documentation","marks":[{"type":"link","attrs":{"href":"https://www.thethingsnetwork.org/docs/gateways/thethingsindoor/"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/gateways/thethingsindoorgateway/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/thethingsindoorgateway/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where have you purchased The Things Indoor Gateway? 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What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the following troubleshooting section: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-wont-connect-what-do-i-do","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-wont-connect-what-do-i-do"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Packet forwarder logs of my gateway show some downlink errors. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":157},"localId":"8d810cee-12e7-40b2-a03c-c24605f928e6"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Gateway Live Data section of Console shows downlink errors. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":159},"localId":"c4d2501f-23f1-4d6d-b179-ddf9352f5e5d"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m noticing errors such as ","marks":[{"type":"strong"}]},{"type":"text","text":"TOO_LATE","marks":[{"type":"code"}]},{"type":"text","text":", ","marks":[{"type":"strong"}]},{"type":"text","text":"TOO_EARLY","marks":[{"type":"code"}]},{"type":"text","text":", ","marks":[{"type":"strong"}]},{"type":"text","text":"COLLISION_PACKET","marks":[{"type":"code"}]},{"type":"text","text":",","marks":[{"type":"strong"}]},{"type":"text","text":"TX_POWER","marks":[{"type":"code"}]},{"type":"text","text":",..etc., in UDP gateway’s packet forwarder logs. What do they represent?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting section "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-noticing-some-errors-in-my-udp-gateways-packet-forwarder-logs-what-do-they-represent"}}]},{"type":"text","text":" "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m noticing “radio is not emitting frame - abandoning TX, trying alternative” error in the LoRa Basics Station gateway’s packet forwarder logs. What is causing this?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-noticing-radio-is-not-emitting-frame---abandoning-tx-trying-alternative-error-in-the-lora-basics-station-gateways-packet-forwarder-logs-what-is-causing-this"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact the Gateway Manufacturer with reporting the Packet Forwarder Logs."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I’m seeing “no DC in band” error in the LoRa Basics Station gateway’s packet forwarder logs. What is causing this?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#im-seeing-no-dc-in-band-error-in-the-lora-basics-station-gateways-packet-forwarder-logs-what-is-causing-this"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact the Gateway Manufacturer with reporting the Packet Forwarder Logs."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When I schedule a downlink, I see the ","marks":[{"type":"strong"}]},{"type":"text","text":"gs.down.tx.fail","marks":[{"type":"code"}]},{"type":"text","text":" event in the Live data tab and the downlink message fails to be transmitted. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#when-i-schedule-a-downlink-i-see-the-gsdowntxfail-event-in-the-live-data-tab-and-the-downlink-message-fails-to-be-transmitted-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I do not see the downlink being scheduled by the Network Server. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-do-not-see-the-downlink-being-scheduled-by-the-network-server-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Connectivity issues with UDP Packet Forwarder based gateway","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":166},"localId":"7bfb3acd-77a8-48be-aa6b-6ad241d4b766"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is shown as connected in the console but I don’t see any events (including the gateway connection stats). What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-shown-as-connected-in-the-console-but-i-dont-see-any-events-including-the-gateway-connection-stats-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model, Packet forwarder in use, & Backhaul in use"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet-Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is offline, but still shows as connected in the console. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-offline-but-still-shows-as-connected-in-the-console-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model & Packet forwarder in use"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway current location"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway is shown as disconnected after recreating with the same Gateway EUI. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check the following troubleshooting section "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#my-gateway-is-shown-as-disconnected-after-recreating-with-the-same-gateway-eui-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Model & Packet forwarder in use"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I need help in registering my gateway to The Things Stack. What should I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/adding-gateways/"}}]},{"type":"text","text":" section contains instructions for registering/adding Gateways in The Things Stack."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":171},"localId":"f060d463-0b7c-4e84-9660-a0763ebd18d7"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I get a “ID Already Taken” Error When Adding a Gateway. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-get-a-id-already-taken-error-when-adding-a-gateway"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Console URL"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I get a “Gateway with EUI is Already Registered” Error When Adding a Gateway. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-get-a-gateway-with-eui-is-already-registered-error-when-adding-a-gateway"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway location details are not shown in The Things Stack Console. Why?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":175},"localId":"35d0ad4b-bf73-4d7c-96ed-11162bacc001"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Why do my gateway’s GPS location details are not shown in The Things Stack Console?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#why-do-my-gateways-gps-location-details-not-show-in-the-things-stack-console"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Protocol used in the Gateway"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where do you see the location details, i.e., Live data or Location Map in the Console?"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I set the gateway location manually in The Things Stack Console, why can’t I see it in the gateway connection statistics?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#i-set-the-gateway-location-manually-in-the-things-stack-console-why-can-i-not-see-it-in-the-gateway-connection-statistics"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Protocol used in the Gateway"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of the Location Map from The Things Stack Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"cURL command used"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When the backhaul connection on the main interface goes down, my gateway gets disconnected and it does not reconnect through the backup interface. What do I do? ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please try restarting your gateway’s packet forwarder. "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend contacting the gateway manufacturer about the issue."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My gateway backhaul (cellular, Ethernet, or WiFi) consumes a lot of data. How do I optimize it?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Gateway data consumption is influenced by various factors such as:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"LoRaWAN traffic from all the devices in its vicinity - more the devices/traffic, more the volume."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Based on the protocol in use and its functionality, the data consumption might vary. For example, a gateway might be sending a status update every N seconds, polling the network server for downstream messages (look for Pull_Data and Pull_Ack in the pf logs). You can check the factors that consume data according to the protocol used in the gateways."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"UDP: "},{"type":"text","text":"PROTOCOL.TXT","marks":[{"type":"link","attrs":{"href":"https://github.com/Lora-net/packet_forwarder/blob/master/PROTOCOL.TXT"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Basics Station: "},{"type":"text","text":"Welcome! — Basic Station 2.0.5 June 2020 documentation","marks":[{"type":"link","attrs":{"href":"https://doc.sm.tc/station/"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If there is a gateway management system running on the gateway, this might use some data volume."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Any other applications or integrations configured in the gateway consume data too. Check if you have any additional features enabled and optimize accordingly. Example; "},{"type":"text","text":"Automatic Data Recovery, MQTT Bridge,...etc","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Firmware upgrades, if any."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you to contact Gateway manufacturer to gather insights on the data consumption, and how it can be optimised further."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Gateways","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"Troubleshooting Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/"}}]},{"type":"text","text":" section for common issues and frequently asked questions you may have regarding gateways."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":182},"localId":"055e5d2f-a1b5-40a6-a667-857ed007d9a5"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to add a Device to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Devices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/"}}]},{"type":"text","text":" section contains information to help you work with end devices in The Things Stack. You’ll find guides for adding devices, configuring MAC settings, best practices for designing devices, and much more."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of any errors you are facing."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I receive an error when registering an end device. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the some common errors and solutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-receive-an-error-when-registering-an-end-device"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"AppEUI & DevEUI of the device"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link to the application where the device is being added."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors you are facing"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My device won't join. What could be causing the issue?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":186},"localId":"bf6a7e46-eee0-4746-bf3d-140330243d81"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see no Join Requests from my device in The Things Stack. ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please check and verify the following."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you are seeing Join Requests(Uplinks) in the Gateway live data of The Things Stack Console. If not, cross-check the below aspects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ensure that your device is active and transmitting Join Requests. If the device is not activated, make sure to activate the device to initiate Join Requests."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the network coverage of the device. Ensure the device is in proximity to a gateway connected to The Things Stack V3."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link to the application where the device is being added."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of any errors you are facing."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see an error message in the Device Live Data section.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the common errors and their resolutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#my-device-will-not-join-what-do-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My device got stuck in a continuous join loop.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#my-device-is-stuck-in-a-continuous-join-loop-what-can-i-do"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My devices are facing Uplink Issues. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When an uplink is received at The Things Stack, different events are generated by its components. These events can be observed in "},{"type":"text","text":"Gateway Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" and "},{"type":"text","text":"Device Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" of Console. "}]},{"type":"paragraph","content":[{"type":"text","text":"For example, when an uplink is received at the stack from a physical gateway:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"gs.up.receive","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"gs.up.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Gateway Server has received the uplink and forwarded it to the Network Server component."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Next, "},{"type":"text","text":"Device Live Data section","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"ns.up.data.receive","marks":[{"type":"code"}]},{"type":"text","text":","},{"type":"text","text":"ns.up.data.process","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"ns.up.data.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Network Server has received, processed and forwarded the uplink to Application Server."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Then, Application Server receives the uplink ("},{"type":"text","text":"as.up.data.receive","marks":[{"type":"code"}]},{"type":"text","text":") and forward it to the Application Server integration ("},{"type":"text","text":"as.up.data.forward","marks":[{"type":"code"}]},{"type":"text","text":")."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For more information on different events in TTS, please refer "},{"type":"text","text":"Events API","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/reference/api/events/"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Apart from the expected event flow discussed above, the Live Data section also indicates any errors to debug and pinpoint the issues."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":191},"localId":"8e080996-8a9d-4c20-aa59-f1bd039ef18a"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I do not see any uplinks from my device in the Gateway Live data. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-do-not-see-any-uplinks-from-my-device-in-the-gateway-live-data"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I no longer receive uplinks from my Device on The Things Stack. What do I do?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check The Things Industries Status page for any ongoing maintenance or incidents reported. You can subscribe to our status page for updates and the current status of The Things industries services. Link: "},{"type":"text","text":"https://status.thethings.industries/","marks":[{"type":"link","attrs":{"href":"https://status.thethings.industries/"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if the device is transmitting or got drained/went OFF."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you have an active gateway in the device vicinity forwarding the traffic. Gateway breakdown could also result in this sudden behavior."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & Device specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Debug Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"The Things Stack intermittently receives uplinks from my device, but with the FCnt gap. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#the-things-stack-intermittently-receives-uplinks-from-my-device-but-with-the-fcnt-gap"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of the Device configurations in TTS Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I can see uplinks in gateway Live data section, but I don't see them in device Live data. Why is this happening?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the possible causes and solutions "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-can-see-some-received-uplinks-in-gateway-live-data-events-but-i-do-not-see-them-in-device-events"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of Device configurations in TTS Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My devices are facing Downlink Issues. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When a downlink is scheduled from an Application, different events are generated by The Things Stack components. These events can be observed in the "},{"type":"text","text":"Gateway Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section and "},{"type":"text","text":"Device Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section of Console."}]},{"type":"paragraph","content":[{"type":"text","text":"For example, when a downlink is scheduled from an Application:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" section shows "},{"type":"text","text":"as.down.data.receive","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"as.down.data.forward","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that the Application Server has scheduled a downlink and forwarded it to the Network Server."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Next, the Network Server displays "},{"type":"text","text":"ns.down.data.schedule.attempt","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"ns.down.data.schedule.success","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that Network Server schedules the downlink successfully to the Gateway Server. If downlink scheduling fails, the "},{"type":"text","text":"ns.down.data.schedule.fail","marks":[{"type":"code"}]},{"type":"text","text":" event is seen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Then, "},{"type":"text","text":"Gateway Live Data","marks":[{"type":"strong"}]},{"type":"text","text":" shows "},{"type":"text","text":"gs.down.send","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"gs.down.tx.success","marks":[{"type":"code"}]},{"type":"text","text":" events indicating that the Gateway Server successfully scheduled the downlink to the physical gateway. If scheduling fails, the "},{"type":"text","text":"gs.down.tx.fail","marks":[{"type":"code"}]},{"type":"text","text":" event is seen."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For more information, refer "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#how-to-infer-a-downlink-flow-in-the-things-stack"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Apart from the expected event flow discussed above, the Live Data section also indicates any errors to debug and pinpoint the issues."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":197},"localId":"139a0c97-1fc2-44c1-a7fa-c3adc44e291a"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see the “ns.down.data.schedule.fail” event in the Live data tab and the downlink message fails to be transmitted. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#when-i-schedule-a-downlink-i-see-the-nsdowndataschedulefail-event-in-the-live-data-tab-and-the-downlink-message-fails-to-be-transmitted"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"No downlinks are reaching my device. What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#no-downlinks-are-reaching-my-device-what-do-i-do"}}]},{"type":"text","text":". "}]},{"type":"paragraph","content":[{"type":"text","text":"For help with troubleshooting at the gateway level, please see the "},{"type":"text","text":"troubleshooting tips","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/gateways/troubleshooting/#no-downlinks-are-reaching-my-udp-gateway-why"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (Class of operation, LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to schedule downlinks from The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Downlink Queue Operations","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/downlink-queue-ops/"}}]},{"type":"text","text":" contains information to help you work with the downlinks for your end devices in The Things Stack."}]},{"type":"paragraph","content":[{"type":"text","text":"If you are looking for Class Specific downlink operations, you can refer to the specific documentations below"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Class B","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/class-b/#class-b-message-settings"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Class C","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/class-c/#class-c-message-settings"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Multicast","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/multicast/"}}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Scheduling a downlink from The Things Stack Console is disabled with a warning ","marks":[{"type":"strong"}]},{"type":"text","text":"Simulation is disabled for devices that skip payload crypto","marks":[{"type":"code"}]},{"type":"text","text":". What do I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When using the "},{"type":"text","text":"AWS IoT integration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/"}}]},{"type":"text","text":" with the "},{"type":"text","text":"End to End Encryption","marks":[{"type":"strong"}]},{"type":"text","text":" option enabled, scheduling downlink messages from The Things Stack Console is restricted by default. More troubleshooting information is available "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#scheduling-a-downlink-from-the-things-stack-console-is-disabled-with-a-warning-simulation-is-disabled-for-devices-that-skip-paload-crypto"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}},{"type":"underline"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of errors/warnings returned when scheduling the downlinks."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshot of Device general settings in TTS Console & AWS IoT Configuration in AWS Console (if you are using AWS IoT Integration)."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I notice a delay in scheduling Class C downlinks. What can I do to fix it?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Some common causes for the delay in scheduling downlinks for Class C devices are listed in the troubleshooting guide "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/#i-notice-a-delay-in-scheduling-class-c-downlinks-what-can-i-do-to-fix-it"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway EUI of the gateway in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Packet Forwarder Logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Model & specification (LoRaWAN version, Regional Parameters version, and Frequency Plan)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How can I configure the MAC Settings for my devices?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"MAC Settings","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/mac-settings"}}]},{"type":"text","text":" provides guidelines for configuring MAC settings for end devices from the CLI in The Things Stack."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device EUI"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of errors/warnings"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Best Practices","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"LoRaWAN devices should always comply to the "},{"type":"text","text":"LoRaWAN specification","marks":[{"type":"link","attrs":{"href":"https://www.lora-alliance.org/lorawan-for-developers"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"best practices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/best-practices/"}}]},{"type":"text","text":" are to optimize individual devices (especially for power) and the network as a whole (to reliably and efficiently serve more devices with the same number of gateways)."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Devices","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"Troubleshooting Devices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/devices/troubleshooting/"}}]},{"type":"text","text":" section for common issues and frequently asked questions you may have regarding devices."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Applications and Integrations","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Applications and Integrations","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/"}}]},{"type":"text","text":" section contains information to add applications, configure many popular cloud integration platforms, work with the built-in Webhooks and MQTT servers, and much more."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":207},"localId":"dc4d2fdb-49ab-46eb-90bf-6c59abac925f"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":209},"localId":"f5a6b1d0-71be-4bd9-bba9-1535f1b6a3ae"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Integration in use"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS IoT","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack integrates directly with AWS IoT via a default integration that you deploy in your AWS account via CloudFormation. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":212},"localId":"d385be6f-1206-4ebd-89b4-cdd347d43abc"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Unable to set up AWS IoT integration. What do I do?","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the "},{"type":"text","text":"parameters","marks":[{"type":"strong"}]},{"type":"text","text":" mentioned in the CloudFormation template while deploying"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the Rights provided to the application"},{"type":"text","text":" API key","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the CloudFormation stack parameters."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Relevant logs of the lambda function (e.g. uplink handling). Ref:"},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Not receiving data to the AWS IoT from The Things Stack. What do I do?","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross-check if you are receiving the data to The Things Stack. If not, check if your devices are active and an active gateway receiving the data from your devices in the vicinity"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if you are using the latest version of the AWS IoT template. If not, please update to the latest version. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/update/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/update/"}},{"type":"underline"}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the CloudFormation stack parameters."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Relevant logs of the lambda function (e.g. uplink handling). Ref:"},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/aws-iot/default/troubleshooting/"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Azure IoT Hub","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below will helps you setup the "},{"type":"text","text":"Azure IoT Hub","marks":[{"type":"link","attrs":{"href":"https://azure.microsoft.com/en-us/services/iot-hub/"}}]},{"type":"text","text":" integration. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Unable to receive data to Azure IoT Hub. What do I do?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Are you observing any error logs in The Things Stack Console similar to "},{"type":"text","text":"Fail to process upstream message","marks":[{"type":"code"}]},{"type":"text","text":" events? If yes, "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check the parameters mentioned in the configuration section "},{"type":"text","text":"Azure IoTHub hostname","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"Azure IoTHub access Key","marks":[{"type":"code"}]},{"type":"text","text":". "}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Note:","marks":[{"type":"strong"}]},{"type":"text","text":" You can get "},{"type":"text","text":"Azure IoTHub hostname","marks":[{"type":"code"}]},{"type":"text","text":" and "},{"type":"text","text":"Azure IoTHub access Key","marks":[{"type":"code"}]},{"type":"text","text":" values from the "},{"type":"text","text":"output","marks":[{"type":"code"}]},{"type":"text","text":" parameters after completion of deploying the template."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the parameters mentioned for deploying the template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Twin reported properties in IoT devices. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/device-twin/#reported-properties","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/cloud-integrations/azure-iot-hub/device-twin/#reported-properties"}},{"type":"underline"}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Webhooks","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Webhooks feature allows The Things Stack to send application related messages to specific HTTP(S) endpoints."}]},{"type":"paragraph","content":[{"type":"text","text":"Refer the "},{"type":"text","text":"Webhooks guide","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/webhooks/"}}]},{"type":"text","text":" on how to setup an integration."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see ","marks":[{"type":"strong"}]},{"type":"text","text":"as.webhook.fail","marks":[{"type":"code"}]},{"type":"text","text":" events in the Live data view. What does it mean?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When sending an uplink via Webhooks fails, The Things Stack generates a failure event "},{"type":"text","text":"as.webhook.fail","marks":[{"type":"code"}]},{"type":"text","text":". You can find out about the failure cause by observing the event details. The Things Stack will return the request body up to 1KB. More troubleshooting information is available"},{"type":"text","text":" here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/integrations/webhooks/troubleshooting/#i-see-aswebhookfail-events-in-the-live-data-view-what-does-this-mean"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors/observations"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack Console URL"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Using The Things Stack API","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack exposes HTTP and gRPC APIs which you can interact directly with. The below guide contains information about using the HTTP API, and examples. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/api/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/api/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can refer to the below reference on the best practices to use APIs and some HTTP Query examples. Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/api/#best-practices","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/api/#best-practices"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you are having trouble with the HTTP API, you can always inspect requests in the Console using your "},{"type":"text","text":"browser’s inspector","marks":[{"type":"strong"}]},{"type":"text","text":". All of the data displayed in the Console is pulled using HTTP API requests, and this should give you some insight in to how they are formed"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors and error log messages observed while calling API"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"API call snippet/cURL request"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":219},"localId":"0b0bc379-26fa-4f2b-ac37-0c6e7e7dc820"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Organization Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To make it easier to manage groups of users, it is possible to create organizations with specific rights which apply to all users who are collaborators. To use organizations, users must be added as collaborators of the organization, and the organization must be added as a collaborator of an entity."}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing organizations. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/org/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/org/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Organization ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Rights Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing rights: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/rights/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/rights/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"User Management","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please refer to the below guide on instructions for managing users.: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/user/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/user/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Invalid Credentials / Incorrect Password or User ID ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#invalid-credentials--incorrect-password-or-user-id"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"User Not Found ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips here. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#user-not-found","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/user-management/troubleshooting/#user-not-found"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User ID"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Entity Already Exists","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Refer to the troubleshooting tips "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/console/troubleshooting/#entity-already-exists"}}]},{"type":"text","text":". "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Entity ID (i.e., Gateway ID, Device ID, Application ID,…,etc.)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":227},"localId":"1e58490b-cd25-4eec-8333-fea2ff7be013"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS ECS getting started guide","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack can be deployed to AWS as a set of highly available services on AWS ECS using AWS CloudFormation."}]},{"type":"paragraph","content":[{"type":"text","text":"The below guide gives an overview of the architecture and shows how to deploy your own highly available The Things Stack cluster. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updating The Things Stack on AWS ECS.","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below describes the steps for updating The Things Stack on AWS ECS. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/updating/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ecs/updating/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"CloudFormation Template Parameters of the relevant component. Mention any recent changes applied."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]},{"type":"text","text":"."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"AWS Marketplace AMI getting started guide","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Things Stack is available as an AWS CloudFormation stack that can be purchased at the AWS Marketplace via the "},{"type":"text","text":"AWS Marketplace listing","marks":[{"type":"link","attrs":{"href":"https://aws.amazon.com/marketplace/pp/B081HZKDJ4?qid=1593444260869&sr=0-1&ref_=srh_res_product_title"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updating AWS AMI Deployment","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below contains information to update The Things Stack deployment on AWS Marketplace: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/updating/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/updating/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting AWS AMI Deployment","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference contains information to troubleshoot The Things Stack deployment: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/aws/ami/troubleshooting/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"CloudFormation Template Parameters. Mention any recent changes applied."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Events and Gateway Events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]},{"type":"text","text":"."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":231},"localId":"40491019-a587-49fd-bb9c-2390320707c6"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"The Things Stack Enterprise (Docker)","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The reference below is a guide for installing The Things Stack Enterprise on your own hardware, to run your own private LoRaWAN network server. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/installation/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/installation/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Upgrading The Things Stack","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The guide below contains instructions for upgrading The Things Stack Enterprise or Open Source deployment. You can compare the steps from the below guide and continue. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/upgrading/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/upgrading/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting Installation","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The below reference contains help for common issues you may encounter while installing The Things Stack. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/installation/troubleshooting/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/installation/troubleshooting/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack version you are running"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Things Stack configuration file ("},{"type":"text","text":"ttn-lw-stack-docker.yml","marks":[{"type":"code"}]},{"type":"text","text":") and the "},{"type":"text","text":"docker-compose.yml","marks":[{"type":"code"}]},{"type":"text","text":" file by redacting the sensitive information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error logs from the instances. Refer to enable "},{"type":"text","text":"DEBUG","marks":[{"type":"strong"}]},{"type":"text","text":" log level "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/spaces/TKB/pages/2784591874/Collecting+Logs+for+Debugging+Purposes#Enabling-DEBUG-log-level-in-different-distributions-of-The-Things-Stack"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Application Server"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent"}]}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Renewal of The Things Stack Enterprise License Key","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"If your license is expiring soon, please contact us at least a week ahead and provide the below information for us to generate a new license key."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Expiry date of the current license issued"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Required minimum version of The Things Stack (The minimum version at which TTS works, e.g. 3.10.0)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Current version of your The Things Stack deployment."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device Address Prefixes"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Domain Address"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Multi-Tenancy/Single Tenant"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Maximum number of Devices"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Maximum number of Gateways"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Packet Broker","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Packet Broker","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/"}}]},{"type":"text","text":" can be used to exchange traffic with other LoRaWAN networks to share coverage and improve the overall network performance."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":237},"localId":"30ddcbff-4d0a-4018-9e9c-843a1b74c62b"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to configure my The Things Stack Cloud gateways to forward community device data?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Configuration guide","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/"}}]},{"type":"text","text":" allows you how to configure Packet Broker. You can manage your registration, list other networks, configure routing policies with other networks, and see which networks are forwarding traffic to your network."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker configuration page screenshots from The Things Stack Console."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I'm unable to get data routed from the Packet Broker. Why?","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross check if the device and gateway are in the same clusters of The Things Stack Cloud and The Things Stack Community Edition."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the routing policies from the "},{"type":"text","text":"Forwarder Network ","marks":[{"type":"strong"}]},{"type":"text","text":"to your "},{"type":"text","text":"Home Network","marks":[{"type":"strong"}]},{"type":"text","text":". If you are seeing any missing routing policies, configure them by following the below reference."},{"type":"hardBreak"},{"type":"text","text":"Ref: "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#configure-network-specific-routing-policy","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#configure-network-specific-routing-policy"}},{"type":"underline"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check for any errors in the packet broker agent logs that are causing the issue."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check Packet Broker Status page for any ongoing maintenance or incidents reported. You can subscribe to our status page for updates and the current status of The Things industries services. Link: "},{"type":"text","text":"https://status.packetbroker.net/","marks":[{"type":"link","attrs":{"href":"https://status.packetbroker.net/"}},{"type":"underline"}]},{"type":"text","text":" "}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Since when you are observing the issue."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Device and gateway events. Refer how to collect the events "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://thethingsindustries.atlassian.net/wiki/x/AoD5pQ"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Physical Gateway Packet Forwarder logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Logs (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"We have a NetID. How can we connect and configure our The Things Stack enterprise deployment (self-hosted) to Packet Broker?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":241},"localId":"4812ff8d-beee-4e9e-9264-af30f789d374"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I already have a Packet Broker API Key for my Network. How can I connect my The Things Stack deployment to Packet Broker?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please follow the below reference to connect your deployment to the Packet Broker. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/connect/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/connect/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"My The Things Stack deployment has connected to the Packet Broker. How can I configure the routing policies to other networks?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please follow the below reference to configure routing policies with other networks. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker configuration page screenshots from The Things Stack Console."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Broker Agent Configuration (only for self hosted users)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Output of "},{"type":"text","text":"ttn-lw-cli packetbroker info","marks":[{"type":"code"}]},{"type":"text","text":" CLI command. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/packet-broker/configure/#view-registration"}}]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":245},"localId":"08ccb14b-52c3-47b0-b915-21af1ef21b8c"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"What are the Major Changes In The Things Stack? How do I know?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Major Changes In The Things Stack","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/major-changes/"}}]},{"type":"text","text":" guide will give you a breakdown of differences between V2 and The Things Stack, along with some guidelines to make the migration process easier to manage."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate my gateways to The Things Stack from V2?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating the gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/gateway-migration/"}}]},{"type":"text","text":" from V2 to V3 is straightforward. It is a simple two-step process, i.e., similar to adding a gateway to the network."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Register the gateways on The Things Stack Cloud V3"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configure your physical gateway (update gateway server address) to point to the TTS V3 server."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Reference: "},{"type":"text","text":"Migrating Gateways","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/gateway-migration/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the physical gateway configuration settings"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the Gateway Overview page and Live data page from the Console"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Gateway model and firmware version"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Packet Forwarder logs"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate my end devices from V2 to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating End Devices from V2 ","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/migrating-from-v2/"}}]},{"type":"text","text":"guide addresses the process of migrating end devices from V2 to The Things Stack."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Where do you want to migrate, i.e., The Things Network V2 or The Things Industries V2?"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to migrate end devices from ChirpStack to The Things Stack?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating End Devices from ChirpStack","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/migrating/migrate-from-chirpstack/"}}]},{"type":"text","text":" guides on how to migrate end devices from ChirpStack to The Things Stack using "},{"type":"text","text":"ttn-lw-migrate","marks":[{"type":"code"}]},{"type":"text","text":" "},{"type":"text","text":"migration tool","marks":[{"type":"link","attrs":{"href":"https://github.com/TheThingsNetwork/lorawan-stack-migrate"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"ttn-lw-migrate","marks":[{"type":"code"}]},{"type":"text","text":" tool version"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screenshots of the errors"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":251},"localId":"4a8d1673-09c1-4118-9671-f6e07bb2058e"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Installing the CLI","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"There are two versions of The Things Stack CLI: "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":"and "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":". For most users, "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" is sufficient, as it supports all commands to manage The Things Stack. "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" has additional commands for tenant management (for Enterprise users), but is otherwise identical."}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend that Cloud, Community Edition, and Open Source users install "},{"type":"text","text":"ttn-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":", and Enterprise users install "},{"type":"text","text":"tti-lw-cli","marks":[{"type":"code"}]},{"type":"text","text":" by following the below guide. "},{"type":"text","text":"https://www.thethingsindustries.com/docs/getting-started/cli/installing-cli/","marks":[{"type":"link","attrs":{"href":"https://www.thethingsindustries.com/docs/getting-started/cli/installing-cli/"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":" "},{"type":"text","text":".ttn-lw-cli.yml","marks":[{"type":"code"}]},{"type":"text","text":" file."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Terminal output of the installation steps"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Login with the CLI","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The CLI needs to be logged on in order to create gateways, applications, devices and API keys. 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"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Still need help?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your ticket will be resolved quickly if you attach the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Screen record of the errors."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Browser Console logs. For example, if you are using chrome, to collect console logs, refer "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://support.google.com/docs/thread/1873663?hl=en"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"I see different errors/warnings in The Things Stack Console Live data page? 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